Most organizations don't have a maintenance problem. They have a capacity problem.
Only 54% of scheduled preventive maintenance gets done, and 47% of maintenance leaders report 10+ hours of unplanned downtime every month. Emergencies pull teams away, and planned work slips first.
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A maintenance issue costs more than the repair bill.
A maintenance issue can impact far more than the cost of the repair itself. For multi-location operators, the larger costs are downtime, repeat repairs, lost productivity, and customer experience.
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Labor shortages are impacting facilities operations. Here is where it shows up.
72% of facilities management professionals say labor shortages have a moderate to severe impact on their ability to meet operational goals. For multi-location operators, the effects show up in four places.
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A broken HVAC unit is never just a broken HVAC unit.
A broken HVAC unit is never just a broken HVAC unit. The real drain is chasing vendors, second-guessing quotes, and approving invoices you cannot fully verify.
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Restaurant margins are thin. Maintenance cost does not have to be a surprise.
42% of restaurant operators reported they were not profitable in 2025. Maintenance cost is not random: it comes down to rates, work order discipline, and portfolio strategy.
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Deferring equipment replacement does not remove the cost. It moves it.
27% of U.S. restaurant operators say they can't afford equipment upgrades. Delaying replacement shifts the cost into repairs and downtime unless it is managed.
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